The Role of Community College Financial Aid Counselors in Helping Students Understand and Utilize Financial Aid

Abstract

Financial aid counselors are a primary source of information that many students rely upon to understand financial aid and how to pay for college. However, little is known about financial aid counselors at America's community colleges and their interactions with the students they serve. Using original survey data, this study examined the role these counselors play in helping community college students understand and make use of financial aid. The majority of counselors in the sample reported the counselor-to-student ratio at their college was one counselor for every 1,000 students (or higher), suggesting these counselors do not have the time or resources to meet the needs of every student who needs their advice. Counselors also identified common pitfalls their students experience during the financial aid process. These findings serve as the basis for recommendations intended to improve the utilization of financial aid among community college students.