The role of artificial intelligence in ensuring the effective functioning of business processes: current state and prospects

Abstract

Relevance. Artificial intelligence (AI) has become one of the most discussed and rapidly developing technologies in recent years. Its potential and capabilities have a significant impact on various spheres of life, including business. AI algorithms are used to analyze huge amounts of data and make forecasts, which helps companies make more efficient and rational decisions.The purpose is to study the main trends in the use of artificial intelligence in business and determine its potential and advantages.Objectives: to consider various aspects of the use of AI in business, to investigate its impact on the efficiency and effectiveness of business processes, as well as to identify the challenges and limitations associated with the use of this technology.Methodology.The research methodology includes empirical and analytical methods, statistical analysis is also used, revealing the features of the introduction of artificial intelligence in the business sphere.Results. It has been revealed that the main areas of application of artificial intelligence in business are sales and communication with customers, marketing, content creation, and personnel management. The important aspects that companies should pay attention to when implementing artificial intelligence are indicated.Conclusions. The results of the study showed that artificial intelligence (AI) has huge potential to improve business efficiency and productivity. Data security is a key aspect when using AI in business. Companies should pay special attention to the protection of information, ensuring confidentiality and data integrity. It is also important to keep in mind the ethical aspects of using AI in business, such as fairness, transparency and responsibility for decisions.