Abstract
the main subject of the article is process of risk management of the support services in the information management systems of the enterprise, on the base of the quality management system, that consist of three stages: to score the service quality, based on a tree-like scheme of indicators, to schedule an action plan for the year with the help of a 20 Keys Kaboyasi adapted program and to analyze the features of the services.In the article we analyze features of the work, identifie the main goals, roles and functions of key employees of the organization in the context of risk management, present the process of risk management of reducing the quality of the service. We choose the main stages as: identification of risks, compilation of the General list, qualitative analysis, compilation of the list of actual risks, assignment of roles, method of response, action plan and monitoring.
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