Abstract
A case study in the logistics department of an Original Equipment Manufacturer enterprise in the automotive industry aimed at understanding the management of crises, such as COVID-19 and the semiconductor shortage, was developed. For this purpose, a framework based on Chaos Theory (CT) was applied to identify ways to improve decision-making processes and understand the causes of the disruption, the signs that can be used to identify its first symptoms and to observe the actions taken (and parties involved) to face the disruption and recover from chaos. Findings show that crisis affect the whole company supply chain and emphasize the need for more flexible decision-making processes. The CT approach enables a fast covering of the facts, and the creation of a case base reasoning to be used in future disruptions.
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