The Relationship of Motivation with Therapeutic Communication of Nurses in One of The Public Hospitals in Cimahi City

Abstract

Therapeutic communication is a major medium to build a therapeutic relationship between nurses and patients. Therapeutic communication that is not carried out properly will cause patients to be less cooperative in accepting every action given, feeling dissatisfied and even asking for forced return. The implementation of this therapeutic communication is influenced by the desire, passion and motivation of the nurse to do the work. An evaluation at a general hospital in Cimahi City, shows that the implementation of this communication was only 80%, which is below the target of 90%. This study aims to determine the relation between nurse motivation and the implementation of therapeutic communication to patients at a general hospital in Cimahi City. A quantitative research and a cross-sectional approach used in the study. Technic sampling used a purposive sampling, 41 nurses being involved. Data was collected with a questionnaire for motivation and observation guidance for the implementation of therapeutic communication. Data analyzed with frequency distribution and chi square test. The results showed that 21 respondents (48,8%) had low motivation, and 19 respondents (46,3%) implemented complete therapeutic communication. Bivariate analysis showed that there was a relationship between nurse motivation and the application of therapeutic communication with p-value 0.001 (< α=0.05). It is recommended to the hospital management to increase the motivation of nurses by holding various activities or making certain policies.