Abstract
Public service is a government obligation in fulfilling the rights of every citizen. To facilitate the delivery of government services to the community, a public service model is needed. One of them in public service is sports. Of course, sports play an important role in the development of human life. Public sports facilities have played a very important role in promoting physical activity and participation in recreational sports activities. Therefore, there are significant efforts to continuously improve the image of recreational sports and to pursue the improvement of the service quality of public sports facilities. Several dimensions can be measured to determine service quality on customer satisfaction, including tangibility, reliability, assurance, responsiveness, and empathy. This study aims to determine whether there is a relationship between service quality and customer satisfaction who visits Saparua Sports Hall, Bandung City. This type of research is correlational and the method used is quantitative with an accidental sampling technique with a sample size of 100 respondents. The overall result of the study is that there is a relationship between service quality and customer satisfaction who visits Saparua Sports Hall.
Highlights
Individual humans cannot create all goods or services to meet their various needs
There are significant efforts to continuously improve the image of recreational sports and to pursue the improvement of the service quality of public sports facilities
This study, this study aims to determine whether there is a relationship between one variable and another, which includes the analysis of the relationship between the quality of sports facilities services (X) and the customer satisfaction of GOR Saparua (Y) through hypothesis testing. (Sugiyono, 2012: 30) This research was conducted at GOR Saparua in 2020
Summary
Individual humans cannot create all goods or services to meet their various needs. In his life, humans have various roles to play. Quality is the suitability of using a product to meet customer needs and satisfaction according to Philip B. The effect that is given by each consumer who gets a positive value from what he gets. These consumers will come back when visiting a place, buy back a product.
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