The relationship between job stress & job satisfaction evidence from female employees in the private banking sector in Sri Lanka

Abstract

The purpose of this paper is to discuss and critically evaluate the stress factors affecting the female employees in the private banking sector in Sri Lanka and how it impacts their job satisfaction. The research encapsulated the problem domain, objectives and project aims and elaborated on previous related researches and pilot runs to formulate a conceptual framework to address and overcome the discussed problems. A self-developed research model was tested by considering job stress and job satisfaction as the independent and dependent variables respectively. Role Ambiguity, Role Conflict, Unhealthy work relationship, Workload Pressure and Work- Life imbalance was identified as the factors which describe “Job Stress”. The researcher adopted qualitative methods in conducting the research. Primary data was collected through the aid of questionnaires/ surveys and individual interviews from a sample of 50 female bankers. According to the results, it was revealed that female bank employees encounter Role conflicts, Unhealthy work relationships and Workload pressure which cause to reduce job satisfaction. The results also showed that a higher percentage of female employees were unambiguous regarding their role at work and also have less work- life Kumari & Tharanga (2020). Asian Journal of Research in Banking and Finance, imbalances, which have positively affected their level of Job Satisfaction. This research would add an important part in the areas of study relevant to the work-family interface, corporate psychology, managerial level problems, females in banking, stress factors and satisfaction. It would provide a descriptive base to further studies in branching areas.