The relationship between compulsory citizenship behavior and leadership: a research by accommodation businesses

Abstract

Purpose- Compulsory citizenship behaviour (CCB) is a disparate and new topic recently presented in management literature. Organizational citizenship behaviours (OCB), being expected to have positive impact on organizational success, having been transformed to CCB as a result of various administrative and social pressures may cause several negative results due to employers and organization. The basic problem of studying within this framework is to reveal the relation between compulsory citizenship behaviour (CCB) -being evolved from volunteering to obligation (Vigoda-Gadot, 2006)-and leadership styles by focusing on the negative effects of CCB within the organization. The primary objective of our research is to establish a general framework for Compulsory citizenship behaviour in accommodation businesses sector of Turkey and to present a perspective on how leadership affects compulsory citizenship behaviour. In this way, it is aimed to provide a perspective to leaders to develop solution proposals. Methodolgy- A five-item scale is benefited in the study, which is adapted by Compulsory Citizenship Behaviour Scale (CCBS) of Gadot (2007) in order to evaluate the compulsory citizenship behaviours of the participants. Within this scope, three hypotheses are tested based on the theoretical implications of the variables in our study. Findings- The findings acquired within the study indicate that compulsory citizenship behaviour (CCB) has a positive relation with despotic leadership while CCB has negative relations with transformative leadership and rewarding leadership. Additionally; there is a positive and significant relationship between transformative leadership and rewarding leadership while a negative relation is revealed with despotic relation. There is a negative relationship found between despotic leadership and rewarding leadership. By evaluating the findings of regression analysis in general; it is understood that compulsory citizenship behaviour (CCB) is quite effective to explain despotic leadership, a style of leadership that is often described as negative by employees. The environment in which CCB is developed can be achieved more easily via this leadership style. Besides; though it has negative effect on rewarding leadership style, the mentioned effect is limited. In this context; CCB is suggested to have significant effect on leading styles. Conclusion- By analysing the findings; despotic leadership has a significant impact on CCB. In the context of the study; while the negative impact of transformative leadership on CCB is detected, it is surprising that the same negative impact of rewarding leading style is limited on CCB.