Abstract
Five-hundred ISDN subscribers in Germany were surveyed to assess their experiences with the installation and usage of this technology. The results were compared with a prior study conducted in the United States. ISDN in Germany has been more popular among small businesses to support telephony and data transmission activities. Both US and German respondents have not fully utilized the capacity of ISDN services to support their communication activities. The major reasons were found to be inadequate support from service providers and incompatibility of ISDN hardware and software with existing systems.
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