Abstract
The impact of benevolence-based trust on knowledge transfer is understudied in Bangladesh's NGO sector, which is home to more NGOs than any other nation in the world (with a comparable geographic size). The study aims to examine the effects of benevolence-based trust, a significant component of trust antecedent, on knowledge transfer between NGO staff and their beneficiaries in Bangladesh's NGO sector. Semi-structured interviews with a total of 54 NGO personnel were conducted using multi-staged and purposeful sampling procedures. Content analysis is used to process Critical Incidents (CIs) collected from semi-structured interviews. Findings imply that knowledge transfer to beneficiaries is influenced by the benevolence- trust of NGO staff. The results may be useful for beneficiaries and NGO workers in expanding knowledge transfer activities. Given that the experiment was conducted in a specific country, such as Bangladesh, it could be challenging to generalize the results. Similar studies may be conducted in the future in a different setting or country.
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