Abstract
Continuous improvement gained much attention in the literature as one of the principles in total quality management and practice under methodologies such as Lean or Six Sigma. Continuous improvement in organizations represents a comprehensive process that includes involvement of all people on all organizational levels to make improvements throughout the whole organization. Therefore, building and sustaining the organizational CI capability through practicing the CI behaviours leads to achieving better efficiency, effectiveness and business results of the organization. Also applying CI behaviours leads to change in organizational culture which is, in the long run, oriented toward making every day continuous improvements. The purpose of this paper is to present which CI behaviours can be developed in organization and measured according to the Bessant's evolutionary model of continuous improvement behaviour. Also, the goal of the research is to present based on the conducted research, the state of CI practice regarding adopted CI behaviours which will be presented as the development level of CI behaviours that researched manufacturing companies in Croatia with ISO 9001 certificate, have. Keywords: continuous improvement behaviours, kaizen, model
Highlights
Gaining competitive advantage on the market represents company's ability to achieve better position between other players in the same industry
The purpose of this paper is to present which CI behaviours can be developed in organization and measured according to the Bessant's evolutionary model of continuous improvement behaviour
One of the possible ways to differentiate from other companies can be in applying the continuous improvement (CI) or kaizen concept which represents a set of specific CI routines or CI behaviours that may add value to company's processes which involves all people in the organization
Summary
Gaining competitive advantage on the market represents company's ability to achieve better position between other players in the same industry. CI has gained many attentions in researches in the field of quality since it represents the basis of Lean production and TQM. It is incorporated as one of the main principles of ISO 9001 Standard. Since developing routines represent intangible part of organizational assets they may be difficult to implement and manage since include people in the whole process. It is often stated as a cheap way to make improvements and often applied in times of restrictions
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