Abstract
This paper seek to understand the role of new technologies on transformation processes of special areas of business of travel intermediaries even emerging new entities that collaborate with both poles of tourism demand. Special attention is payed to results of modification of distribution channels to be competitive in online travel market. Softwer as channel manager is more than a tool, it is emerging as core intelligence that manage time, impacting on benefits from converegence. New technologies allowed new digital platforms (Booking, Airbnb, Expedia) making travel easier. The preferences of the postmodern tourist extend beyond the streamlined and impersonal experiences, services and products. Driven by the ambition of deviating from the beaten track, new generations of travellers are converging on digital platforms to retrieve recommendations and information from fellow travellers and local residents,i.e. sources other than traditional travel intermediaries. The COVID crisis has triggered a number of changes in the world of rental accommodation. Some of these changes are flexible cancellations, new market prices, and shorter booking window. High expections make preassure on attnders in channel of distribution. There is an even greater emphasis on cleanliness, privacy and security. At the end of the research, the results speak in favor of exceptional impact of new technology on business development as well as the role that human potential has in acquiring digital skills through education and training and providing their own tools or products that facilitate business. This paper consider sociological, economic and cultural dimension that impact on behavior of users of digital platforms are formulated to support previously incompatible ideas, like (1) models of economic systems, relationships); cultural and moral perspectives on human coexistence (negotiation, lifestyle, stewardship, prosocial behaviour/altruism, collaborative symbiosis and; ideas of efficiency and enhanced value creation.
Highlights
In past decade tourism was a key driver in global economy and speak in favour the growth of 3,7% for the entire World Economy (IPK International, ITB World Travel Trends Report 2018/2019)
After a closer look in the academic studies on the sharing economy and related terms, we identify some trends and the ways in which the new sharing economy is disrupting the traditional way of doing business in the hospitality and tourism sectors
Internet platforms that bring consumers together to provide each other with services represent the ondemand economy. An example of such a platform is Task Rabbit, through which you can hire people to carry out work around the house
Summary
In past decade tourism was a key driver in global economy and speak in favour the growth of 3,7% for the entire World Economy (IPK International, ITB World Travel Trends Report 2018/2019). In 2018, the total tourism industry contribution to the world economy was 8.8 trillion USD (WTTC, 2019), which represents 10.4% of the global Gross Domestic Product (GDP), 6.5% of the total global exports, 27.2% of the total services exports and 10% of the total world employment. It is important to state that, in this report, the World Travel and Tourism Council forecasted a further 3.6% growth in 2019, which exceeds the projected global economic growth of 2.9%. In accordance with market dynamics and changes, travel industry must be transformed The market size of the travel agency sector worldwide reached 315 billion U.S dollars in 2020. The global market had approximately 205 thousand businesses, and around 1.2 million workers were employed at these companies. (Statista. 2020)
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