Abstract
This study explores Hungary's digital transformation in public administrative procedures with a focus on client-centric services. Digitalization prioritizes electronic contact and online submissions rather than full procedure automation, emphasizing the digital realm of official procedures from the client's perspective. It delves into the normative aspects of digital solutions on decision-making, highlighting prevalent automatic decision-making in registrative acts and decision-type documents, with emerging automation in factual production. Despite technical advancements, the legal system must adapt promptly to digitization without being overwhelmed by it.
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