Abstract
Abstract Over recent years, there has been an increased interest among UK policy-makers in ‘law in the real world’. Both quantitative and qualitative empirical legal research on how legal process, outcomes or structures work is required to satisfy this demand. There is also a focus on citizens’ experience of the law and on ‘consumers’ of the justice system. Recent social research projects commissioned by government, in particular the English and Welsh Civil and Social Justice Survey, will be used to exemplify the importance attached to research in evidence-based civil justice policy-making, and the importance of the citizen and ‘consumer’ perspective. Some differences in the approach taken in Germany will be highlighted throughout the article, and discussion points for a British-German comparison will be raised in the conclusion.
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