The peripheral mobility hub as a multi-sided platform? Applying a Fuzzy Delphi to identify promising stakeholder interactions

Abstract

Planners increasingly propose mobility hubs linking trunk and feeder transport services to achieve service efficiency, liveability, and accessibility gains in peripheral areas. However, trunk-feeder complementarity at these hubs remains uncertain. This paper aims to enhance understanding of the stakeholder interactions at peripheral mobility hubs through the concept of multi-sided platforms. For the Netherlands, we conducted a Fuzzy Delphi study (n = 59) with representatives of public transport companies (trunk), shared mobility providers (feeder), and asset owners (platform) for the reciprocal evaluation of potential strategies to increase ridership. The data show that trunk and feeder service providers are complementary at the hub to a limited extent. However, platform providers can encourage public transport and shared mobility services to develop their services by improving bike access and providing EV-charging infrastructure.