Abstract
The key factors of successful application of the performance excellence model (PEM) in construction enterprises are explored from the angle of internal and external collaboration. A systematic review is employed to define the foundation of the PEM and to examine which part of the PEM can be problematic when it is applied in construction. Next, according to the research paradigm of grounded theory, TS Group is taken as a representative case to analyse the specific application of the PEM. Encoding and analysing the interview data enable the process and results chain for PEM implementation to be refined. With the help of a canonical model, the logical relationships among phenomenon, action strategy, and control results are displayed. Finally, the optimal operational framework for each key factor is designed to reveal their corresponding causal conditions, context and effect mechanism.
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