The Performance Assessment on Universities' Informatics using Balanced Scorecard

Abstract

This research was conducted with three objectives: 1) evaluated the effectiveness of informatics management or ICT management of public universities in Thailand which based on balanced scorecard (BSC), 2) created key performance indicators (KPIs) of informatics developing, and 3) developed a new informatics strategic model (or ICT strategic model) for informatics management. This was to confirm that informatics could give an extreme benefit to universities and stakeholders. This proposed model provided some guidelines to improve investment and worthwhile informatics governance. In order to reach these objectives, qualitative and quantitative research methodologies were approached. The researchers investigated on 40 public universities in Thailand as a case study. The findings of this research showed how universities have been developing informatics as strategic management and the efficiency of informatics management. Further more, the specific KPIs have been created to measure and follow up the use of informatics. Then, the proposed informatics strategic model could apply to other public organizations