Abstract

The study of human memory has progressed greatly beyond those early philosophical notions and currently involves clinical psychiatry, experimental psychology, neuropsychology, neurology, and a variety of other cognitive sciences. These have provided new insights into the human memory and managed to differentiate and isolate diverse structures and aspect of memory, such as immediate vs. long-term memory, procedural vs. declarative memory, retrieval vs. distortion of memory, and so forth.

Highlights

  • Introduction and BackgroundFor decades, Jamaicans, patients who use the public healthcare facilities, have been complaining about the poor quality of services offered to them by healthcare personnel [1,2,3,4]

  • Mahiah., Suhaimi., & Ibrahim’s work [47] found that assurance, empathy, reliability, responsiveness and tangibility were highly and significantly correlated with one another, which were not the case in the current study. It could be concluded from the data, that interpersonal skills such as empathy and assurance must be improved in conjunction with the modernization of hospital equipment and providing reliable service, so that service quality can be enhanced

  • The Government of Jamaica (GOJ) has long recognized the importance of establishing frameworks to safeguard the service quality of healthcare delivery offered by public healthcare professionals

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Summary

Introduction

Introduction and BackgroundFor decades, Jamaicans, patients who use the public healthcare facilities, have been complaining about the poor quality of services offered to them by healthcare personnel [1,2,3,4]. With the two major hospitals in the South East Regional Health Authority (SERHA) being major public healthcare facilities in the English-Speaking Caribbean, the findings from the work of Powell, Bourne & Waller [5] as well as the complaints from users have provided the impetus for governments to examine how service quality care be improved, especially within the context of the importance of health to survivability and national development. The two major hospitals in the South East Regional Health Authority (SERHA) are located in Kingston, Jamaica. In 1872, the Maternity hospital was commissioned to deal with maternity services in the island [7] It is the only maternity hospital in Jamaica [8]

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