Abstract
Develops a framework for planning, developing and implementing an effective quality management system to satisfy the ISO 9002 quality assurance standard for any medium‐to large‐size PCB (printed circuit board) plant in China. Suggests that the approach can equally be applied to plants which are not located in China as long as the management recognizes the cultural, worker education and quality awareness problems. Includes plans to assess the extent to which the pre‐existing documented quality management system is ready to meet ISO 9002 requirements and the corrective actions required to improve it. Proposes that this framework will be extremely useful in establishing and maintaining effective quality systems for similar PCB plants in China, as well as in Hong Kong, looking to achieve ISO 9002 registration. The proposed 14‐step implementation strategy is based on the experiences of a real case study of the successful ISO 9002 registration of a 500‐employee PCB plant in Hong Kong.
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