The Organisation of Innovation in Services

Abstract

This is a timely text that adds new evidence to a much under-researched area of management. It aims to provide new theory on the organisation and management of innovation in services by extending innovation research on manufacturing firms in relation to those three traditional factors in innovation: strategy, technology development and entrepreneurship. The core of the evidence focuses on two in-depth case studies of companies in financial services, whilst also including findings from other companies in this industry, as well as less detailed comparisons with tourism, management consultancy, and catering. The book concludes by arguing that a more appropriate focus of explanation for innovation in services is that of entrepreneurship rather than technology development, and that the relationship between top management and other interest groups regulated innovation in services.