THE OPTIMIZATION OF LEADERSHIP MEDIATION, WORK ENVIRONMENT, AND COMMUNICATION FOR EMPLOYEE PERFORMANCE IN DISTRICT SERVICE DIVISION IN PT. STATE ELECTRICITY COMPANY

Ilham Ilham,Nuzulul Fatimah,Anis Eliyana Anis Eliyana,Abid Fareed Abid Fareed,Tatag Herbayu L Tatag Herbayu L,Noneng R Sukatmadiredja Noneng R Sukatmadiredja,Heri Cahyo Bagus Setiawan Heri Cahyo Bagus Setiawan

doi:10.31933/dijdbm.v2i1.640

Ilham Ilham, Nuzulul Fatimah + Show 5 more

Open Access

https://doi.org/10.31933/dijdbm.v2i1.640

Copy DOI

Abstract

This study identifies and analyzes optimization by work morale to mediate leadership style, work environment, and communication on the performance of employees of PT. State Electricity Company (PLN PERSERO) Customer Service Unit. This research was conducted using a quantitative, descriptive approach. The population in this study were employees of PT. State Electricity Company (PLN PERSERO) of the Customer Service Unit, amounting to 48. We use path analysis techniques to determine the direct and indirect relationship between leadership style, work environment, and communication on employee performance. As well as how the enthusiasm of work mediates the variables of leadership, work environment, and communication on the performance of employees in the Nuisance Services Division at the PT State Electricity Company, Network Service Unit. The results of this study conclude that (1) leadership style has a positive effect on morale, (2) leadership style directly has a positive effect on work performance, (3) work environment has a positive effect on morale, (4) the work environment directly has a positive effect on work performance. (5) Communication has a positive effect on morale, (6) communication directly has a positive effect on work performance, (7) work performance has a positive effect on morale. (8) Leadership style indirectly positively influences work performance through work morale as an intervening variable, (9) work environment has a positive effect on work performance through work morale as an intervening variable, (10) communication style positively influences work performance through work morale as an intervening variable in service division employees at PT. State Electricity Company (PLN PERSERO) Customer Service Unit.

Highlights

Human Resources (HR) is a very valuable asset or a large investment that will be the main factor that determines an organization or company
The concept of human resource management is needed by an organization to ensure that human resources that perform less than the maximum can be transformed into good and quality human resources and have loyalty in an organization
The results of this study indicate that a good communication style for leaders of PT

Summary

Introduction

Human Resources (HR) is a very valuable asset or a large investment that will be the main factor that determines an organization or company. Management of Human Resources Management (HRM) is right for an organization or company will be a major factor and bring maximum success. Human resources can be said as a great asset that is priceless for an organization because quality human resources will be able to encourage creativity and innovations that are sustainable in the organization so that the organization will continue to develop innovations concerning achieving success sustainable. Quality human resources in an organization will be able to help to design and produce goods and services well, oversee the quality of goods or services or output that will be produced, market the goods or services, manage the financial resources of an organization and will be able to formulate organizational strategies and objectives. The concept of human resource management is needed by an organization to ensure that human resources that perform less than the maximum can be transformed into good and quality human resources and have loyalty in an organization

Objectives

Methods

Conclusion