Abstract
This article explores how municipalities plan and utilize Internet of Things (IoT) for smart city development, as well as how they collaborate with actors in the IoT-ecosystem. To do so, in-depth interviews and secondary information are collected from municipalities in Norway. Overall, the empirical findings confirm that IoT has the potential to make municipalities smarter by improving public services, efficiency of internal management and service delivery. The findings form this study is novel and can help executives to gain practical insight into the theory-heavy subject of smart city development in small and medium sized municipalities
Highlights
Public service organizations across the world are changing due to ever increasing factors of urbanization, demography and population age (European Commission, 2019)
This article explores how municipalities plan and utilize internet of things (IoT) for smart city development, as well as how they collaborate with actors in the IoT ecosystem
The second step of the analysis identifies the different actors, their role in the IoT ecosystem, and how they collaborate with the municipalities
Summary
Public service organizations across the world are changing due to ever increasing factors of urbanization, demography and population age (European Commission, 2019). Municipalities are challenged by increasingly complex tasks and service volume that put pressure on public resources, requiring them to innovate their services and implement new technology solutions to perform tasks more efficiently. To better handle this situation, the concept of smart city development has gained ground. The main tasks within the technical sector include operation and maintenance of municipal roads, as well as water and wastewater It includes tasks in fire protection, construction case management and water - and air quality monitoring.
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