The Mediating Role of Trust in National Digital Identity Verification Platform Acceptance: A Conceptual Paper

Abstract

Government and private organisation services online have been adopted rapidly during the digitalisation post-COVID-19 pandemic. The lack of digital identity exacerbates the authentication and verification of online services. This study investigates the mediating role of trust on determinants of national digital identity verification platform acceptance among young investors. The study develops an integrated theoretical framework from the Protection Motivation Theory and Uncertainty Reduction Theory. The study model incorporates three constructs, namely perceived severity, response efficacy, and transparency and accesses how trust as a mediator affects the acceptance of the NDIV platform. The online quantitative survey approach will be used as the method of this study, and data will be distributed among young investors in Malaysia. This study employs a comprehensive framework to understand the acceptance level of the NDIV platform. The study's findings will contribute to the body of knowledge regarding the NDIV platform in the Malaysian context.