THE MEDIATING ROLE OF JOB SATISFACTION IN THE EFFECT OF SMARTPHONE ADDICTION ON EMPLOYEE PERFORMANCE: A REVIEW OF THE HEALTHCARE SECTOR DURING COVID-19 PANDEMIC

Abstract

The purpose of this study is to investigate the mediating role of job satisfaction in the effect of smartphone addiction on employee performance. The study has been carried out in the health sector, which is the most crucial sector in the fight against the Covid-19 pandemic. Questionnaire forms have been prepared in accordance with the objectives of the study and they’ve been distributed to 400 people working in Adiyaman province and its districts through simple random sampling. 250 people have responded to the surveys. Five questionnaires with erroneous or partial answers haven’t been assessed. Thus, 245 questionnaires have been assessed and tested in line with the study's objectives. IBM SPSS 25, Amos 23 and Excel programs have been utilized for data analysis. The analysis's findings indicate that smartphone addiction negatively affects employee performance and job satisfaction. On the other hand, job satisfaction positively affects employee performance. Furthermore, job satisfaction has a partial mediating role in the effect of smartphone addiction on employee performance. In the conclusion part of the study, the results of the analysis have been compiled and compared with the findings of similar studies in the literature. The literature study has revealed that there has never been a thorough investigation of the mediating role that job satisfaction plays in the effect of smartphone addiction on employee performance. Therefore, this study fills a significant gap in the literature of organizational behavior.