The Mediating Role of Emotional Labor in Linking Organizational Learning and Organizational Identification in the Aviation Industry

Abstract

In our study examined the mediating role of emotional labor in the effect of organizational learning on organizational identification. The purpose of the study is to measure the effect of organizational learning on organizational identification and to examine the mediating effect of emotional labor on the dimensions of learning. There are studies showing that organizational learning has a direct effect on organizational identification, but the mediating role of emotional labor has not been investigated.
 The population of the study was the employees of ground services in the aviation sector of the Marmara region, 400 employees were reached through random sampling and data were collected through questionnaires. According to the results of the research, organizational learning is effective on organizational identification and emotional labor plays mediating role in this effect. In this context, emotional labor has a mediating role in the effect of managerial commitment, systemic perspective, transparency and experimentation and informational transaction and integration on organizational identification, which are sub-dimensions of organizational learning.