The mediating effect of training on the relationship between performance appraisal and employee performance in the banking sector

Abstract

This study aimed to examine the relationship and impact of the performance appraisal process and the training process on employee performance in various banks operating in Palestine. Therefore, the descriptive-analytical approach, using both SPSS and AMIS programs to analyze the data was used. The hypotheses proposed to be tested were verified by the research. The employees of the banks operating in Palestine formed the study population, and a total number of 260 were surveyed, and 254 questionnaires were retrieved as the study sample. The expectations and achievement theories were used to build the theoretical framework. One of the most important results of this study is that it found a strong relationship between the performance appraisal process and employee performance, and the training process and performance. It also found that the general performance of employees is positively affected by several variables, including the quality and transparency of the performance appraisal process and the efficiency of the training programs that are implemented in the banking sector in Palestine. Therefore, the researchers recommended that it is necessary to continue working on developing training programs, focusing on the quality and effectiveness of the implemented programs, not the number of outputs only, and the continuous and growing interest in the performance appraisal process