Abstract
Nowadays service giving organizations are facing various challenges as a result of the competitive business environment and its dynamic nature. Service quality can be influenced by various factors such as employees’ job performance, leadership style and employee engagement which ultimately affect organizational performance as well. This paper examined the relationship between transformational leadership, employee engagement and job performance. Furthermore, the mediating effect of employee engagement between transformational leadership and job performance is examined. Questionnaires were used to collect the required data. The collected data were sorted and analyzed using statistical software called SPSS version 20. Statistical results of descriptive statistics, correlation, simple and multiple regressions were computed and analyzed. The result supported partial mediation of employee engagement between transformational leadership and job performance. Keywords: Transformational leadership, employee engagement, job performance, mediating effect DOI : 10.7176/EJBM/11-25-04 Publication date :September 30 th 2019
Highlights
Nowadays service giving organizations are facing various challenges as a result of the competitive business environment and its dynamic nature
The cronbach alpha results satisfy the criteria set by Field because all of them are above the minimum threshold set by Field
The study found out that transformational leadership is positively related with two job performance dimensions called task performance and contextual performance whereas it has no relation with counterproductive behaviour
Summary
Nowadays service giving organizations are facing various challenges as a result of the competitive business environment and its dynamic nature. Service quality can be influenced by various factors such as employees’ job performance, leadership style and employee engagement which affect organizational performance as well.[1]. Maha Ahmed indicated that employee engagement is positively correlated to organizational performance outcomes; such as productivity, profitability, customer loyalty and safety. The researcher indicated that there is a positive relationship between employee engagement and customer satisfaction. The researcher expressed that job performance is the direct consequence of employee engagement as the later is an individual-construct which affects the employee first and influencing the organization at large.[5]
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