Abstract
Experiences of care shape the meaning of experience with health-care providers and are important to understand as they are related to quality of care. This hermeneutic phenomenological study describes the meaning of veterans’ experiences in a Veterans Administration (VA) hospital from analyses of interviews with 20 veterans. Caring is at the heart of what veterans valued. Veterans linked communicating, following up, and using specialized knowledge with caring. Veterans’ military and medical histores are complex and require specialized knowledge, care, and skills. Education and interventions that promote caring as perceived by veterans will improve the quality of care.
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