Abstract
<p><strong>Purpose:</strong> The aim of this study is to obtain a diagnosis regarding the implementation of QMS (Quality Management System) according to ISO 9001 in Higher Education Institutions (HEIs) of Angola.</p><p><strong>Methodology/Approach:</strong> The research was conducted through a questionnaire proposed to survey selected 55 institutions. Fifty completed questionnaires were received, representing the sample of this work. The statistical analysis SPSS version 22.0 for Windows was used for the treatment of the data.</p><p><strong>Findings:</strong> The results of the study show that of the 50 Angolan HEIs surveyed, only 20% of them have the Quality Management System implemented. As main benefits of the implementation of the QMS in HEIs of Angola, we can highlight: Improvement of the quality of teaching; Improvement of student satisfaction; Improvement of confidence of students and other stakeholders; Improvement in student assessment; Improvement of teacher competences.</p><p><strong>Research Limitation/implication:</strong> The main limitation of the study lies in the fact that of the 50 Angolan HEIs referred, only 20% of them have the Quality Management System implemented, which shows that there is still much work to be done in this area.</p><strong>Originality/Value of paper:</strong> Higher education in Angola has had an evolution in terms of demand and access. Due to the quantitative development of higher education in Angola, it is necessary to be accompanied by qualitative growth, which implies the reinforcement of the need for quality management.
Highlights
The continuous development of quality management in organizations was driven on the one hand by competition and on the other hand by growing requirements of the customers (Weckenmann, Akkasoglu and Werner, 2015)
Still there is a need to start looking for qualitative growth, which will imply the introduction of practices related to quality
The need arises for all members of the organization to work towards the same goal, towards the satisfaction of their clients, which in the specific case of Angolan Higher Education Institutions (HEIs) are their students
Summary
The continuous development of quality management in organizations was driven on the one hand by competition and on the other hand by growing requirements of the customers (Weckenmann, Akkasoglu and Werner, 2015). The implementation of the QMS in the functional structure of public organizations is supported by specific initiatives and models such as the Common Assessment Framework (CAF), European Foundation for Quality Management (EFQM), and International Organization for Standardization (ISO) standards, which represent important methodological support These benchmarks for the implementation of QMS tend to emphasize the importance of the role of the clients in the definition of strategic objectives, the minimization of errors, and bet on the continuous improvement of the processes of supply of products and services. The transformations that occurred in Higher Education in Angola during the last decade had, as a consequence, the modernization, and administrative reform that the government started to take in order to improve the subsystem, conducted for the effectiveness, efficiency, and quality of the services they provided In view of this situation, we note the concern of the Angolan State regarding the need to improve the quality of higher education. Higher education should develop the potential of each individual and provide
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