Abstract

The article describes the main aspects of the impact of social networking tools such as: likes, “shares” and comments on their users, and examines the change in demand for a product or service of a company by using enterprises Internet marketing tools. The factors that influence the increase in likes, reposts and feedback from social network users were identified. The target audience (target customers) of companies (brands) is analyzed. The main advantages and disadvantages of using "likes" on social networks are highlighted, with examples of the detrimental effect of likes on the young generation. The results of our own research on the impact of likes, shares and user’s feedback on increasing conversion and demand for a product or service; recommendations for the qualitative and optimized use of social networks and their tools for promoting enterprise products have been developed. Keywords: marketplace, marketing communications, internet marketing, social media marketing, brand promotion DOI: 10.15276/mdt.3.4.2019.5 Kak otzyivyi i layki menyayut onlayn-torgovlyu [How reviews and likes are changing online commerce]. Cossa Information Portal Website. Available at: https://www.cossa.ru/149/107305/ (accessed: 15/10/2019). (in Russian) Scott W.D. Psychology of Advertising. Internet Archive Website. Available at : https://archive.org/details/psychologyadvert00scotrich/page/2 (accessed 15/10/2019). Myers D. Sotsialnaya psihologiya [Social psychology]. EBook. Humer Library Website. Available at: https://www.gumer.info/bibliotek_Buks/Psihol/mayers/index.php (accessed 19/10/2019). (in Russian) Friedlander K.T. (1926) Put' k pokupatelyu: (Teoriya i praktika reklamnogo dela) [The path to the buyer (theory and practice of advertising)]. Moscow: VSNKh DSP of the USSR. (in Russian) Chaldini R.B. Psihologiya vliyaniya [Psychology of influence]. EBook. Love Read EC Website. Available at: http://loveread.ec/read_book.php?id=51721&p=1 (accessed 16/10/2019). (in Russian) Holiday R. Marketing of the Future. Growth hacking. Ryan Holiday Website. Available at: https://learn.ryanholiday.net/ (accessed: 15/10/2019). Dopamine, Smartphones and Users: The Battle of Your Own Time. Harvard University Website. Available at : http://sitn.hms.harvard.edu/flash/2018/dopamine-smartphones-battle-time/ (accessed: 15/10/2019). What is Social Proof and how to leverage it for your success? Devumi Website. Available at: https://devumi.top/social-proof-in-digital-success.html (accessed 16/10/2019). Snezhnyiy kom laykov: kak rabotaet stadnyiy instinkt v internete [The effect of likes: how does herd instinct work on the internet?]. Republic Website. Available at: https://republic.ru/posts/l/1008778 (accessed 15/10/2019). (in Russian) Use of social media in the work of a journalist. Issuu Website. Available at: https://bit.ly/2PwgpfB (accessed 17/10/2019). Chomu foto yaitsia stalo naipopuliarnishym v istorii Instagram [Why has an egg photo become the most popular in Instagram history?]. BBC News Ukraine Website. Available at: https://www.bbc.com/ukrainian/other-news-46868413 (accessed 02/11/2019). (in Ukrainian) Suprun rozpovila, yak laiky v sotsmerezhakh vplyvaiut na psykhichne zdorovia [United States Department of HHS, Ulyana Suprun described how likes affect mental health on social media]. Glavcom Website. Available at: https://bit.ly/369lv7W (accessed 05/11/2019). (in Ukrainian) Layki i otzyivyi v pomosch onlayn-riteylu [The impact of reviews and likes on online commerce]. SNCE News Website. Available at: https://snce.ru/article/layki-i-otzivi-v-pomoshch-onlayn-riteylu (accessed: 15/10/2019). (in Russian) Kak sotsialnyie seti vliyayut na prodazhi [How do social networks affect sales?]. TextTerra Internet Agency Website. Available at: https://texterra.ru/blog/kak-sotsialnye-seti-vliyayut-na-prodazhi.html (accessed 16/10/2019). (in Russian) Data on how social media promotes purchasing. Vision Critical Website. Available at: https://www.visioncritical.com/blog/new-data-how-social-media-drives-purchasing (accessed: 19/10/2019). Psykholohiia «laikiv» ta «sheiriv» [Psychology of likes and sharings]. Media Sapiens Website. Available at: https://ms.detector.media/mediaprosvita/research/psikhologiya_laykiv_ta_sheyriv/ (accessed: 16/10/2019). (in Ukrainian) Yak sotsialni merezhi vplyvaiut na prodazhi [How do social networks affect sales?]. Slaidik Website. Available at: http://slaidik.com.ua/yak-sotsialni-merezhi-vplivayut-na-prodazhi/ (accessed: 04/11/2019). (in Ukrainian) Socialbakers viral branding survey. Socialbakers Website. Available at: https://www.socialbakers.com/blog/2471-socialbakers-finds-shares-correlate-94-with-brands-viral-reach (accessed 18/10/2019). Facebook prosyat ubrat layki [Facebook is asked to remove "likes"]. Lifestyle Today Website. Available at: https://en.segodnya.ua/lifestyle/science/facebook-prosyat-ubrat-layki-1254670.html (accessed: 18/10/2019). (in Russian) Chy vtratyly Instagram-blohery svii biznes pislia zaborony na "laiky" [Have Instagram bloggers lost their business after being banned for likes?]. BBC News Ukraine Website. Available at: https://www.bbc.com/ukrainian/vert-cap-49509435 (accessed 19/10/2019). (in Ukrainian) How to use Instagram social network effectively? Business Insider Website. Available at: https://www.businessinsider.com/instagram-2010-11 (accessed 19/10/2019) &nbsp

Highlights

  • Kosar Nataliia Phd of Economic Sciences, Associate Professor Associate Professor of Department of Marketing and Logistics

  • The article describes the main aspects of the impact of social networking tools such as: likes, “shares” and comments on their users, and examines the change in demand for a product or service of a company by using enterprises Internet marketing tools

  • The factors that influence the increase in likes, reposts and feedback from social network users were identified

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Summary

THE LIKE ECONOMIC PHENOMENON

The article describes the main aspects of the impact of social networking tools such as: likes, “shares” and comments on their users, and examines the change in demand for a product or service of a company by using enterprises Internet marketing tools. The results of our own research on the impact of likes, shares and user’s feedback on increasing conversion and demand for a product or service; recommendations for the qualitative and optimized use of social networks and their tools for promoting enterprise products have been developed. More tasks are being arised in what ways a marketer can attract a customer's attention and make him buy a particular product or service. High-quality content are the main tools for attracting consumer attention and getting the desired "Like" or share.

Маркетинг і цифрові технології
The creation of quality content
The economic results
Findings
Mass media impressions
Full Text
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