Abstract
ABSTRACT The Klarchek Information Commons is a collaboration between Loyola University Libraries and Information Technology Services (ITS). The Information Commons has been open almost 2 years and was in the planning stages for almost 2 years before its grand opening in January 2008. During that period the library and ITS have learned how to work together to successfully operate this new service hub on campus. In this article, the authors look at the challenges faced by the two groups and how they resolved problems and faced the challenges inherent in running a large, complex, service-oriented organization.
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