The Knowledge Communication Conceptual Model in Malaysian Public Sector

Abstract

Planning for Information and Communication Technology (ICT) future in the context of Malaysian public service is in the hand of group of IT experts and decision makers. Both parties are responsible for making decisions and plan the future ICT direction of the organization. Therefore it is important to comprise common understanding between Information Technology (IT) experts and decision makers so it will lead to a better and comprehensive decision making. However, there are still lacks of studies to describe the parties’ potential to undertake the situation from the perspective of the knowledge integration of among IT experts and decision makers especially in term of communication. Therefore, it is an essential to develop further understanding on the knowledge communication idea. It is done by integrating the concept of both knowledge sharing and knowledge transfer. From the literature analysis, the study found knowledge sharing framework and knowledge transfer framework might influence to the knowledge communication model. Therefore further study is recommended to validate the knowledge communication conceptual model in the real organization setting.