Perceptions of Information Technology Processes Among IT Decision Makers in Thailand

Abstract

Information technology (IT) has become an essential part of organizations and a pervasive element in all business processes. Because IT is so critical to business in today’s dynamic environment, it is essential that organizations align their business processes with IT strategy in order to facilitate business changes and to cope with other developments in the global economy. Complete synchronization calls for a business-IT alignment that can be achieved through effective IT governance. The adoption of proper IT governance processes can enhance an organization’s strategic gain. Among businesses in Thailand, however, fewer than half have fully adopted IT governance processes. This study explores the concerns of IT decision makers in Thailand with regard to these processes, using four stages of the perceptual process: exposure, attention, interpretation, and response. The study used a semi-structured interview to solicit the opinions of IT decision makers with experience in IT management and with the authority to make decisions relating to IT governance. The results indicate that, although not all governance processes are implemented because of time and cost factors, the governance processes that are implemented are those with a high impact and high importance level. The results show, furthermore, that the four factors influencing an organization’s selection processes are organization size, strategy, structure, and industry.