Abstract
To fulfill the vision of providing an appropriate level of access to the wealth of information held at The Natural History Museum in London, a large number of factors must be considered and choices made. Some of these considerations are identified here reflecting the situation in the Museum as at the end of 2001. A brief description of some of the resulting projects is given which attempt to implement interoperability at and between the specimen, museum and natural history community levels. Although this is a case study in the area of natural history information, those in any subject area who are required to connect customers to information will face many of the same issues.
Published Version
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