Abstract
The article discusses the results of the comparative analysis of interaction strategies and behavior models of managers (line and top) and professionals who work in the construction industry. The purpose of the research was to identify typical differences in the behavior of managers and professionals in the conflict situations in two of these three integrated factors: strategy of business communication and the model of behavior in the conflict. We used two test-questionnaires and some tasks (case-studies). The research showed the following result. The participants knew how to answer the questions correctly, how to choose the correct solution. However, their theoretical knowledge and practical skills, which are implemented in their life, are significantly different.
Highlights
Henry Ford (Jr.) worked at the factory for many years
American psychologist Kenneth Thomas developed the test-questionnaire "Conflict Resolution Methods". The basis of this test is the idea of a two-dimensional model of the conflict management [10,11,12]
The test-questionnaire " Conflict Resolution Methods " has no a scale of "Social desirability", but the results obtained with this test correlate well with those obtained by other methods [14]
Summary
Henry Ford (Jr.) worked at the factory for many years. He often repeated: “If we to learn how to resolve conflicts, this would reduce the cost of vehicle more than 25 years of technical innovation". People have not learned how to resolve conflicts peacefully. From the point of the traditional approach, the conflict is an exclusively negative phenomenon. From the point of the modern approach, the conflict is a natural phenomenon. It is the inevitable companion of the human relations. The conflict may be useful, but this is possible provided that people are willing to cooperate [1,2,3,4,5]
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