The information needs of end-users of Sub-Saharan Africa in the digital information environment

Abstract

The digital divide is severe in sub-Saharan Africa (SSA). The prevailing digital divide will continue to exist and define the characteristics of the digital information environment of the sub-region as it influences, along with other concerns, the information needs of end-users in the sub-region. The model of information needs of end-users in the electronic information environment and observations and theories from the literature of Library and Information Science (LIS) show that the information needs of end-users in SSA are for information content that is relevant for day-to-day tasks and that is adequately accessible and effectively usable within the capabilities of the information and communications technology (ICTs) that they possess and their level of skill in manipulating the ICTs. The model of the information needs of end-users in the electronic information environment presents the nature of user tasks, the state of electronic resources in use, and user experience in using the electronic resources as factors giving rise to information needs of end-users in a digital information environment. The principles of least effort, satisficing, utility and accessibility particularly give support to the argument of the paper: that end-users need information content that is adequately accessible and effectively usable within the capabilities of ICTs currently in use by the end-users concerned. Recognizing the nature of the information needs of the end-users of SSA will help in meeting their needs as well as in selecting appropriate interventions in addressing the digital divide in the sub-region.