The Influence of Work Culture on The Performance of Health Workers in Border Area Through Organizational Citizenship Behavior (OCB)

Abstract

Through organizational citizenship behavior (OCB), this study intends to investigate and assess the impact of work culture on the performance of health workers in border regions. This study employed a quantitative methodology. On 104 healthcare professionals, this study was done at the Puskesmas of the Border Region. At the Jagoi Babang Health Center and Siding Health Center, data were gathered by giving questionnaires to all medical staff members. Then, using the SmartPLS 4.0 tool, Partial Least Square analysis was performed on the data. The study's findings revealed that work culture has a direct and major impact on health workers' performance, work culture has a direct and significant impact on OCB, and OCB has a direct and significant impact on the performance of health workers. Through OCB, work culture significantly affects employee performance. The constraints of this study prevent it from exploring more urgent information in border regions because it only looks at the health sector and uses a small number of variables.