Abstract
Abstract: Pilotage and tugage are part of port services. They are needed in serving vessels berthing. The two factors affecting pilotage services are internal and external factors. The internal factors include the tug readiness and marine pilots while external factors include weather, channel and vessel traffic. The pilotage that does not meet good standard will face problems in the service. The problems that might occur include bad service quality and the difficulties to reach some targets. One of the targets of pilotage at a port is zero waiting time. The purpose of this research is to analyze the pilotage and tugage port services. The researchers found some of activities (with the subjective) in data. The data shows that the paired test waiting on 1st semester 2016 and the 1st semester 2017 is -0.28333 in average with 0.002 as the significant value. It means that there is a significant difference. It concludes that the port activities cannot be handled well without tug and marine pilot. Keyword : Marine Pilot, Tug, Service, Port, Pilotage
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