Abstract
The authors of this study examined the influence of transactive memory systems (TMSs) on team performance and team cohesion, as mediated by team psychological safety. Using a sample of 178 undergraduate students representing 27 service-management teams in a real-life restaurant setting with real-world consequences, TMS exhibited significant positive relationship with team performance and team cohesion. Team psychological safety was found to mediate the relationship between TMS and team outcomes. Based on the findings, theoretical and practical implications are discussed.
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