Abstract
With the development of the Internet, the use of social networks has become more and more important in team management. The purpose of this study was to investigate the impact of social networks use on team performance and the moderating role of emotional contagion plays in this relationship. 80 college students from 20 innovation and entrepreneurship teams completed questionnaires on team social networks use scale and team performance scale, and then performed team tasks. Three video clips were used as emotionally induced materials. Results showed that the use of social networks can positively predict team performance, and that positive emotional contagion also has the predictive effect. Critically, emotional contagion acts as a moderator in the relationship between the use of social networks and team performance. Specifically, under the condition of positive emotional contagion, the high-level use of social networks can positively predict better team performance; under the condition of negative emotional contagion, there is no significant difference in team performance at different uses of social network service levels. These findings suggest that managers should pay more attention to the dissemination of positive emotional information in social networks to improve team performance.
Highlights
With the rapid extension of the Internet and the increasing popularity of social networking platforms, the world has entered the information era (Gong & Ding, 2020)
To investigate whether emotional contagion can moderate the relationship between social networks use and team performance, social network use was divided into three levels on average according to the score of the social networks use scale, namely high, medium and low
Under positive emotional contagion, high-level social networks use can predict high-level team performance; under the negative emotional contagion, there was no significant difference in team performance between different levels of social networks use
Summary
With the rapid extension of the Internet and the increasing popularity of social networking platforms, the world has entered the information era (Gong & Ding, 2020). People can exchange information with global users regardless. Social Networking Service (SNS) is an internet application service designed to help people establish social contact and relationship network (Zhu, 2017). International social network platforms mainly include Twitter and Facebook (Lenhart, Purcell, Smith, & Zickuhr, 2010), while QQ, WeChat and microblog are wildly popular in China. Social networking platforms can help people access social information, and effectively facilitate organizational management
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