The Influence of Multiple Role Conflict and Work Stress on the Performance of Women Workers with Work Commitment as an Intervening Variable (Study of Central Java BKKBN Employees in Semarang City and Regency Work Area)

Abstract

This research aims to determine the effect of dual role conflict and work stress on employee performance directly and indirectly through organizational commitment at the Central Java BKKBN agency, Semarang City, and Regency Work Area. The population used in this research is all employees who work in the Central Java BKKBN working area of Semarang City and Regency. Sampling will use purposive sampling, with the sample selection criteria being female married or married employees. Based on this sampling, the research sample size was 80 respondents. The primary data used was obtained through a research questionnaire. The data analysis technique used is the Structural Equation Model Partial Least Square (SEM-PLS). The research results show that multiple-role conflict has a significant negative effect on organizational commitment, and work stress negatively and significantly impacts organizational commitment. Multiple role conflict has a negative and significant effect on employee performance, work stress has a negative and significant impact on employee performance, and organizational commitment has a positive and significant effect on employee performance. The results of the mediation test show that organizational commitment can mediate the impact of multiple role conflicts on employee performance, and organizational commitment can mediate the effect of work stress on employee performance.