The Influence of Knowledge Sharing, Transformational Leadership on Organizational Citizenship Behaviour (OCB) and Job Satisfaction in the Msmes Sector in Minahasa

Abstract

Purpose: The purpose of this research is to analyze the relationship between transformational leadership on organizational citizenship behavior (OCB), transformational leadership on job satisfaction, job satisfaction on OCB, knowledge sharing on OCB, knowledge sharing on job satisfaction. Theoretical Framework: Several research studies have explored the correlation between job satisfaction and knowledge sharing within the tourism industry, hese findings indicate that the sharing of knowledge can have a beneficial effect on job satisfaction within the MSMEs Sector. Design/Methodology/Approach: This research method is quantitative through surveys, data obtained by distributing online questionnaires via social media to respondents. The respondents of this study were 378 MSMEs Sector in Minahasa who were determined by simple random sampling. Findings: Employee trust in superiors has been proven to mediate the relationship between transformational leadership style and OCB, so management or the authorities are advised to be more selective in giving promotions to get officials who have competencies that are in accordance with their positions, have high integrity and have concern for their subordinates. In addition, officials or leaders whose competence is still lacking need to be improved through training. Job satisfaction has been proven to mediate the relationship between transformational leadership style and OCB, so that leaders or management is advised to pay more attention to aspects of job satisfaction, both intrinsic and extrinsic job satisfaction of employees. Research, Practical & Social Implications: We suggest a future research agenda and highlight the contribution it makes to job satisfaction. Originality/Value: The results indicate to deepen the study on OCB, it is also recommended for further research to examine each dimension of OCB.