Abstract
PurposeThis paper aims to examine the perceived influence of knowledge management (KM) practices on the success of e-government initiatives. This paper proposes a framework depicting the overall perspective of the interactions between the environment and KM practices and associated processes in the context of e-government.Design/methodology/approachA conceptual framework was built to set the stage for empirical analysis, which included four major constituents: IT infrastructure, administrative issues, KM practices and e-government projects success. A sample of 181 civil servants completed a survey measuring the factors included in the research model. Structural equation modeling technique was used to test the model.FindingsResults have identified IT infrastructure and administrative issues as significant predictors of e-government projects’ success, where the relationship was mediated by KM practices. The model explained 52.7 per cent of the variance in e-government success.Research limitations/implicationsGovernments need to enforce policies to encourage KM practices and make available the needed infrastructure for such environment. The sample size and the new Arabic survey used in the study are the major limitations, where more research is encouraged to validate the instrument and generalize the findings to different environments.Originality/valueThis study is the first in Jordan, and one of the few that related e-government to KM practices by proposing a comprehensive model that sums the factors related to such relationship. Its value stems from its sample of public employees and the support of its proposed framework.
Highlights
The new applications in e-government contributed to the improvement and effectiveness of services provided to citizens and businesses
The four dimensions included in the research model are assumed to reflect the process of successful e-government implementation based on knowledge management (KM) practices
Conclusions and future work This study started with an ambitious model that comprehensively describes KM environment and its contribution toward a successful e-government implementation
Summary
The new applications in e-government contributed to the improvement and effectiveness of services provided to citizens and businesses. The following sections will introduce e-government concept, KM concept and the literature related to the obstacles among public employees toward sharing their knowledge to promote the e-government process. The most commonly known models related to the parties involved in the transactions conducted through e-government portals are the following: transactions between the government and citizens (called G2C); transactions between the government and businesses (called G2B); and transactions between the different constituents of government (called G2G) and even its employees (G2E) Such classification is similar to the one adopted by the e-commerce literature (Riad et al, 2010; Al-Naimat et al, 2012). The SPRINT methodology was used in e-government projects to understand the process changes needed in this context (SPRINT is Salford Process Reengineering Involving New Technology) Another aspect of the reported literature is related to the corruption of public employees. The following section will introduce KM and its processes and dimensions
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