Abstract
The business environment is constantly changing, and survival has become difficult for companies in the 21st century. In this competitive and dynamic business environment, companies need to work intelligently and use best practices in terms of quality and risks. Therefore, the purpose of this study was to determine if integration of the International Organization for Standardization (ISO) and total quality management (TQM) improves the overall project risk management capacity. To conduct this research, a primary qualitative research was undertaken. Three interviews were conducted with the Dubai Electricity and Water Authority, Roads and Transport Authority, and Dubai Maritime City Authority because they have adopted the ISO 31000 framework. Content analysis was performed on the data collected. The results implied that all three companies were able to improve their operational and economic resilience due to TQM and ISO. Therefore, other companies should adopt TQM and ISO together so that their project risk management capacity improves.
Highlights
Companies around the world are seeking a proper management tool that assists them in managing their tasks, employees, profits, assets, and goals in general
The purpose of this study was to determine if integration of the International Organization for Standardization (ISO) and total quality management (TQM) improves the overall project risk management capacity
The interview analysis reflected the fact that TQM and risk management are related in Dubai Electricity and Water Authority (DEWA)
Summary
Companies around the world are seeking a proper management tool that assists them in managing their tasks, employees, profits, assets, and goals in general. There are currently different tools available that enable organizations to achieve their goals and improve their overall quality. It is the degree to which a set of inherent characteristics fulfils the requirements of the project or product. It is an approach of doing business that attempts to maximize an organization’s competitiveness through the continual. Total quality management is the application of quantitative methods to human resources to improve processes within the organization and exceed current customers’ needs in the present and future. The primary purpose of TQM is to improve all processes so that the quality of the end product is improved by using resources optimally. Total quality management aims to focus on the culture of the company
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