Abstract
Abstract Certification to the internationally accepted ISO Series 9000 quality standards is perceived as being compulsory for companies wishing to participate in the "Harmonized Europe," which is to be effective Jan. 1, 1993. Universally, the demand for certification to ISO 9000 has grown tremendously in recent years. This demand has created a quasi-partnership between the certified company and the certifying agency, both of which have progressed steadily up the learning curve in the implementation and maintenance of an accredited quality program. This paper describes the certification (registration) process from the vantage point of both a registered company and the certifying agency. The establishment of a procedure structure will be discussed, along with the document preparation and review, common oversights, the initial registration audit and the renewal audits. The tangible benefits derived from ISO certification, such as less nonconformance, identification of areas needing improvement and the company-wide culture change it fosters also will be examined. The role of ISO certification in laying the groundwork for a Total Quality Management (TQM) program will be discussed.
Published Version
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