THE INFLUENCE OF INCENTIVES AND LEADERSHIP SUPPORT ON EMPLOYEE PERFORMANCE: COLLECTIBILITY TARGET AS A MEDIATION VARIABLE

Abstract

This study investigates the relationship between incentives and leadership support with performance through collectability targets and proves empirically. The object of this study at PT KB Financial Multi Fi- nance Makassar Branch with the unit of analysis is the employees of the Collection unit (collection) as many as 90 as well as being a sample and data analysis instruments using PLS. The results showed that incentives had a negative and significant effect on employee performance at PT KB Finansia Multi Finance Makassar Branch. Furthermore, leadership support has a positive and significant effect on employee performance at PT KB Finansia Multi Finance Makassar Branch. Incentives have a positive and significant effect on collectability targets. Leadership support has a positive and significant effect on collectability targets. Then, the collectability tar- get has a positive and significant effect on employee performance. Incen- tives have a positive and significant effect on employee performance through collectability targets. Then leadership support has a positive and significant effect on employee performance through collectability targets. The contri- bution of this research is to improve existing practices, especially encour- aging employees to achieve the collectability targets desired by the com- pany.