The Influence of Ambidextrous Leadership Mediated by Organizational Agility and Digital Business Model Innovation on the Performance of Telecommunication Companies in Indonesia During the Covid-19 Pandemic

Abstract

Since 2019 and still progressing in 2020, the problems of the three telecommunication operators have experienced a decline in company performance, it can be seen that TELKOM has decreased revenue from 135.567 Trillion (2019) to 135.450 Trillion (2020). The Covid-19 pandemic that occurred in Indonesia caused telecommunications operators to decide to delay investment in infrastructure development (New Capex) for 2020 and 2021. The purpose of this study was to determine the effect of Ambidextrous leadership mediated by organizational agility and digital business models on performance. telecommunications companies in Indonesia during the COVID-19 Pandemic. This research will be conducted using quantitative research. The sampling technique was done by convenience sampling. The number of samples is 100 respondents. Based on the discussion above, it is concluded that Ambidextrous Leadership has a positive and significant effect on Digital Business Model Innovation, Ambidextrous Leadership has a positive and significant impact on Organizational Agility, Ambidextrous Leadership has a positive and significant impact on Company Performance, Digital Business Innovation Model has a positive and significant impact on Company Performance, Organizational Agility has no positive and significant effect on Company Performance, Organizational Agility is not proven to moderate Digital Business Model Innovation on Company Performance. The study suggests the utilization of extraordinary plans in identifying external and internal situations during and after the corona virus pandemic (COVID-19).