Abstract

Citizen participation mainly focuses on citizens 'participation in social policies and supervision of public power. Citizen participation in the Internet age has shown some new characteristics in terms of scope of participation, willingness to participate, and means of participation, and it has a profound impact on the process, environment and standards of social crisis management. Public administration departments are urgently required to respond appropriately in terms of regulations, expression channels, etc.

Highlights

  • Crisis is usually a combination of a variety of unfavorable situations, such as serious threats or challenges to the core values of policy makers, insufficient information, highly uncertain developments and the need for rapid decision-making [2]

  • With the rise of governance theory and public management theory, the meaning of citizen participation has gradually expanded and deepened, and it has begun to focus on social policy participation and public power supervision [4]

  • Based on the above understanding, citizen participation in the Internet era mainly refers to the process in which citizens participate in the management of public affairs by means of information under the network background and exert influence on the formation of public policies

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Summary

Accelerate the evolution of the crisis management process

Citizen participation in the cyber age has exposed the crisis management process to more external controls. The typical crisis management process generally includes prevention, emergency, recovery and other stages. In the Internet age, all aspects of crisis management are in a more transparent and open state, and are always subject to public supervision and feedback. The public has turned from a service object to a participant and the evolution of crisis management has changed from the previous single thread to multi thread. The new coronavirus crisis management that broke out at the beginning of the year, under the deployment of a game of chess across the country, has a distinction between prevention, emergency, and recovery in different regions.

The crisis management environment is becoming more and more complex
Crisis management standards are more diverse
Actively adapt to environmental changes
Strengthen the construction of expression channels
Improve the construction of laws and regulations

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