The Importance of Human Resources in the Accreditation Process of Health Service Institutions

Abstract

In the study, the contribution of the human resources working in the health care organisations in the accreditation process and their impact on this process will be measured. The data collection tool, El-Jardali et al. (2008), to assess staff perceptions of the impact of accreditation on service quality and other factors affecting service quality, was adapted to be administered to all staff in the health facility with an accreditation certificate. For statistical analysis, descriptive statistics, one-way analysis of variance (ANOVA), Pearson correlation analysis and Tukey HSD test as post-hoc test were used in SPSS 22.0 programme, and multiple regression analyses were used to determine the relationship between the dependent variable and the independent variables. As a result of the research, it was found that the level of employees' agreement with the statements in the subscales 'Employee Involvement' and 'Recognition and Appreciation' differed professionally between the groups of nurses, midwives and doctors. In addition, it was found that the level of agreement with the statements in the Leadership, Commitment and Values sub-scales differed between all the groups.