The Implications of a Co-Created Software Solution for Mobility in Rural Areas

Abstract

This paper explores the challenges in providing digital services of general interest in rural areas and proposes co-created ride-sharing software solutions to address the specific needs of these regions. This applied research is part of the Smarte.Land.Regionen project, which aims to improve digital public services at the district level. Focusing on rural mobility, the paper introduces ride-sharing benches enhanced with software as a possible low-threshold solution. Via workshops, surveys, and market research, the study identifies barriers to the adoption of ride-sharing benches and investigates factors contributing to their success. The software will be developed in an agile process together with partner counties and applied in a real-world case study. The proposed software solution emphasizes user-centered development, the geographical location of benches, and the prioritization of ride requests over ride offers. The findings highlight safety concerns, a lack of reliability, and the importance of obtaining people who are theoretically interested in solutions to actively participate in them. The paper emphasizes the importance of collaborative development with county stakeholders while also acknowledging the inherent limitations as the overall process becomes more complex and organizational obstacles arise. In addition, the findings suggest that the current state of rural mobility cannot be fundamentally changed by the implementation of ride-sharing software alone. Future research should focus on sustaining and scaling digital solutions, measuring their impact on rural mobility, and ensuring their transferability to other regions. The goal is to contribute to inclusive and sustainable rural development by improving access to digital public services and promoting the adoption of tailored mobility solutions.